Femmes dans des sanitaires se lavant et s’essuyant les mains

Comment offrir une excellente expérience pour les voyageurs dans les aéroports

Airport Operations Managers need to deliver on passenger expectations and secure quality through every interaction. In the articles below you can read more about passenger experience in airports.
 
Airports are more than just passenger terminals. Most of them are complex, multifunctional travel centers with a wide range of services that contribute to the total revenue of airports. Airport Service Quality (ASQ) is a leading airport passenger service and benchmarking program that measures customer satisfaction. Their studies show that there is a direct relation between customer satisfaction and revenue.*
 
The focus for many Airport Facility Managers has shifted, moving from traditional facility management to experience management. What's the difference? In experience management the aim is to deliver on passenger expectations and provide quality through every interaction. The airport visit is an important part of the overall travel experience, which means that every interaction, every touchpoint, is important.
 
Passenger satisfaction is influenced, maybe more now than ever, by the hygiene and cleanliness of terminals and restrooms. From a maintenance perspective, this means ensuring a consistently high level of cleaning and hygiene and to be able to prevent complaints. As the need for improved operational efficiency increases, so does interest for solutions that save time, prevent run-outs, mess and waste. Plus, there is a demand for operations becoming more optimized which can be achieved with the help of real-time data and technology. 
 

Nettoyage basé sur les données

Les données en temps réel sur les besoins en nettoyage permettent d’améliorer de manière drastique les opérations de nettoyage de trois manières importantes :

Recommandations de produit

Références


*https://aci.aero/wp-content/uploads/2019/08/ACI_ASQ_Product_and_Services_Brochure.pdf 

**https://www.buildings.com/news/industry-news/articleid/22085/title/unclean-restrooms-impact-students 

*** Comparé au plus long essuie-mains rouleau d’un produit concurrent en Europe et Amérique du Nord 

**** Basé sur les résultats documentés obtenus par trois clients Tork Vision Nettoyage, mesurés avant et après la mise en œuvre de Tork Vision Nettoyage. 

***** Mesuré sur 13 000 distributeurs connectés entre juin et décembre 2019, basé sur la durée par mois pendant laquelle un distributeur est vide par rapport à la durée totale par mois. 

****** Mesure de la satisfaction des visiteurs dans deux sanitaires Tork Vision Nettoyage et deux sanitaires classiques au salon ISSA/Interclean de mai 2016. 


Remarque : Tork Vision Nettoyage était anciennement connu sous le nom Tork EasyCube®.